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Doctor4Doctor Legal

Refund & Cancellation Policy

Effective Date: May 16, 2026

Platform: Doctor4Doctor (website, mobile applications, and related services)

Operated by: VAIDYAKHYANJAALA PRIVATE LIMITED

Contact Email: vaidyakhyanjaala1@gmail.com

1. Introduction

This Refund & Cancellation Policy governs payments made for products, services, courses, events, memberships, subscriptions, educational offerings, digital access, and other paid services offered through Doctor4Doctor.

By making a payment through the platform, you agree to this policy.

2. General Refund Policy

Unless otherwise explicitly stated in writing by VAIDYAKHYANJAALA PRIVATE LIMITED, all payments made through Doctor4Doctor are final and non-refundable.

Refunds will only be provided:

  • Where required by applicable law
  • Where expressly approved in writing by the Company
  • Where a duplicate payment is successfully verified
  • Where a payment was charged due to a confirmed technical error attributable to the platform

3. Non-Refundable Purchases

The following are generally non-refundable:

  • Course registrations
  • Event registrations
  • Workshop access
  • Webinar purchases
  • Educational digital content
  • Downloadable materials
  • Membership fees
  • Premium access plans
  • Verification-related payments (if applicable)
  • Promotional or discounted purchases
  • Time-limited access purchases

4. Event Cancellations by User

If you choose not to attend an event, webinar, workshop, session, or scheduled offering after payment, no refund shall be provided unless legally required or expressly approved by the Company.

5. Course Access Purchases

Once access to a digital course, educational material, or paid content has been granted, such purchase is non-refundable.

This includes cases where:

  • You changed your mind
  • You did not complete the course
  • You did not attend live sessions
  • You failed to access content due to your own device/network issues
  • You no longer require the content

6. Company-Initiated Cancellations

If VAIDYAKHYANJAALA PRIVATE LIMITED cancels an event, course, offering, or paid service for operational reasons, the Company may, at its discretion:

  • Provide a replacement event/session
  • Reschedule access
  • Issue platform credit
  • Issue a partial refund
  • Issue a full refund

The chosen remedy shall be determined by the Company.

7. Duplicate Payments

If duplicate charges occur due to a verified payment error, you may request review by contacting support.

Verified duplicate payments may be refunded.

8. Failed Transactions

If a transaction fails but funds appear debited:

  • Processing delays may occur
  • Bank settlement timing may vary
  • Payment processor timelines may apply

Users should first wait for processor reconciliation before requesting intervention.

9. Payment Processor

Payments are processed via Razorpay and/or authorized payment partners.

Payment disputes may also be subject to payment processor rules.

We are not responsible for external banking delays, processor outages, or intermediary failures.

10. Chargebacks and Payment Disputes

Improper chargebacks, fraudulent disputes, or payment reversals may result in:

  • Account suspension
  • Service restriction
  • Termination of access
  • Recovery proceedings where legally permitted

11. Promotional Offers

Discounted, promotional, coupon-based, or special pricing purchases are generally non-refundable.

12. Subscription Services

If subscription services are introduced:

  • Charges may recur according to plan terms
  • Cancellation stops future renewals only
  • Past charges remain non-refundable unless legally required

13. Abuse Prevention

Refund requests intended to misuse platform access, consume content and seek reversal, or otherwise abuse refund processes may be rejected.

14. Refund Processing Timeline

If a refund is approved:

  • Processing timelines vary
  • Banking timelines may differ
  • Processor settlement timelines may apply

Actual receipt timing depends on payment method and financial institution.

15. Contact for Refund Requests

Refund-related requests must be submitted to:

Email: vaidyakhyanjaala1@gmail.com

The Company may request:

  • Transaction ID
  • Payment proof
  • Registered account email
  • Purchase details
  • Issue explanation

16. Policy Changes

VAIDYAKHYANJAALA PRIVATE LIMITED may update this policy at any time. Updated versions become effective upon publication.

17. Contact

VAIDYAKHYANJAALA PRIVATE LIMITED
Doctor4Doctor
Email: vaidyakhyanjaala1@gmail.com