Privacy Policy

Effective Date: May 16, 2026

Platform: Doctor4Doctor (including website, mobile applications, and related services)

Operated by: VAIDYAKHYANJAALA PRIVATE LIMITED

Contact Email: vaidyakhyanjaala1@gmail.com

1. Introduction

This Privacy Policy explains how VAIDYAKHYANJAALA PRIVATE LIMITED ("Company", "we", "our", or "us") collects, uses, stores, processes, and protects your information when you use Doctor4Doctor, including our website, Android applications, iOS applications, web applications, and related services.

By using our platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

2. Scope

This Privacy Policy applies to:

• Doctor4Doctor website
• Android applications distributed via Google Play
• iOS applications distributed via Apple App Store
• Web dashboards and portals
• Community/social networking features
• Courses, events, educational content, and paid offerings

3. Eligibility and Verification

Users may create accounts on the platform; however, access, approval, verification status, and feature availability are subject to manual review and approval by VAIDYAKHYANJAALA PRIVATE LIMITED.

We may request documentation to verify identity, qualifications, professional credentials, or institutional affiliation.

4. Information We Collect

4.1 Information You Provide

• Full name
• Email address
• Phone number
• Profile photograph
• Professional details
• Specialization
• Organization / institution details
• Biography / profile information
• Verification documents
• Uploaded certificates
• Licensing information
• Course registrations
• Event registrations
• Support communications
• Messages sent within the platform
• Posts, comments, content uploads

4.2 Automatically Collected Information

• Device information
• Browser type
• Operating system
• App version
• Crash reports
• Performance diagnostics
• Session activity
• Login timestamps
• Usage analytics
• IP address
• Approximate location derived from network information

4.3 Payment Information

Payments for courses, events, subscriptions, or other services may be processed through Razorpay or authorized payment processors.

We do not store complete payment card details on our systems. Payment processors may collect billing and payment information in accordance with their own policies.

5. Data Storage

User data is stored using infrastructure managed by VAIDYAKHYANJAALA PRIVATE LIMITED, including backend systems powered by Directus and related infrastructure.

We implement commercially reasonable safeguards to protect stored information. However, no system can guarantee absolute security.

6. How We Use Information

We may use your information to:

• Create and manage accounts
• Verify users
• Provide platform access
• Enable messaging and networking
• Display user-generated content
• Process payments
• Deliver courses and events
• Respond to support requests
• Prevent abuse, fraud, or unauthorized access
• Improve performance and functionality
• Comply with legal obligations
• Enforce our terms and policies

7. User-Generated Content

Content you post—including profile details, posts, comments, messages, uploads, or shared content—may be visible to other users depending on platform functionality.

You are responsible for content you voluntarily share.

8. Data Sharing

We do not sell personal data.

We may share limited information only when necessary with:

• Payment processors (e.g., Razorpay)
• Cloud hosting providers
• Infrastructure vendors
• Analytics or crash monitoring tools (if enabled)
• Law enforcement or regulatory authorities when legally required

9. Verification Documents

Verification submissions may include sensitive professional documentation. These documents are used solely for review, validation, fraud prevention, and access control.

We reserve the right to retain verification records for compliance, audit, fraud prevention, or dispute resolution purposes.

10. Medical Disclaimer

Doctor4Doctor is a networking, educational, collaboration, and professional interaction platform.

The platform does not provide diagnosis, treatment, emergency medical services, or direct patient care.

Any information available on the platform is for informational or professional communication purposes only.

11. Children's Privacy

The platform is not intended for children. Individuals below the legally permitted age in their jurisdiction should not use the service.

12. Security

We implement reasonable safeguards including administrative, technical, and operational measures.

However, we cannot guarantee:

• Absolute system security
• Continuous uninterrupted access
• Protection from all cyber incidents

13. Data Retention

We retain information as long as necessary for:

• Account management
• Operational continuity
• Legal compliance
• Dispute resolution
• Fraud prevention
• Audit obligations

14. Account Deletion

Users may request account deletion by contacting: vaidyakhyanjaala1@gmail.com

Deletion requests may be subject to:

• Identity verification
• Outstanding transactions
• Fraud investigations
• Legal retention requirements

15. International Data Processing

By using the platform, you acknowledge that data may be processed where our infrastructure or service providers operate.

16. Cookies and Tracking

Web services may use cookies, local storage, session tokens, and similar technologies for authentication, preferences, security, and analytics.

17. Push Notifications

Mobile applications may send notifications related to:

• Messages
• Course updates
• Event reminders
• System announcements
• Verification updates

Users can manage notification permissions via device settings.

18. App Store Compliance

This Privacy Policy is intended to support compliance with platform requirements, including Apple App Store and Google Play policies.

Actual app permission prompts may provide additional disclosures.

19. Policy Updates

We may modify this Privacy Policy at any time. Updated versions become effective upon publication unless otherwise stated.

20. Contact

VAIDYAKHYANJAALA PRIVATE LIMITED
Doctor4Doctor
Email: vaidyakhyanjaala1@gmail.com